Tag Archives: Employee Engagement

In last week’s post, I introduced the three levels of accountability. This week, I will continue this discussion by turning to the next step in fostering a culture of accountability: effective feedback.

In an age of ubiquitous social media and cell-phone videos, leaders know that one careless customer experience can go viral, ruining their corporate reputations and wrecking careers.

When a mission statement is well written, it serves as a declaration of purpose. But corporate mission statements are often little more than a descriptive sentence about products, aspirations, or desired public perceptions. They’re more powerful when they clearly and specifically articulate the difference your business strives to make in the world.