The more an organization can understand and empathize with the key motivators of their employees and customers, the more likely that organization will have sustainable success. ~ Chip Conley, author of Peak: How Great Companies Get Their Mojo from Maslow

Constructive critiques focus on what people have done and can do, rather than targeting their character or personality. If people believe their failures result from personal, unchangeable deficits, they lose hope and stop trying. Let them know that setbacks and mistakes result from circumstances they can change.

Feedback isn’t necessarily evil. I’ve always thought there isn’t enough positive feedback going around. We don’t have to wait until there’s something to shout about. We need to make more positive comments, and about the little things as well as the big.