Category Archives: Team Building

Latest Posts

Leading through Inquiry: Do Ask, Don’t Tell

Last week, I wrote about how to give your employees effective feedback. However, feedback is only a part of the bigger picture.

Accountability Essentials: Providing Effective Feedback

In last week’s post, I introduced the three levels of accountability. This week, I will continue this discussion by turning to the next step in fostering a culture of accountability: effective feedback.

The Three Levels of Accountability

In an age of ubiquitous social media and cell-phone videos, leaders know that one careless customer experience can go viral, ruining their corporate reputations and wrecking careers.