Category Archives: Employee Engagement

In an age of ubiquitous social media and cell-phone videos, leaders know that one careless customer experience can go viral, ruining their corporate reputations and wrecking careers.

Why do almost 90 percent of leaders rate so poorly on measures of trust? Whether or not your leaders are trustworthy, it doesn’t take much to create an atmosphere of distrust. But the solutions aren’t as complicated as one might think.

Even the most competent managers and leaders will suffer a trust deficit if they fail to communicate well with their people. Misguided communications are a big cause of lack of perceived trustworthiness in bosses.